Essential WordPress Plugins – SupportCandy Helpdesk Support Ticket System

SupportCandy Helpdesk Support Ticket System

Support Candy is a really neat WordPress plugin that adds a full support and ticketing system to your site. It's easy to install, easy to use and looks pretty good. What's not to like?

From their own website some of the other features include:

Core Features

Unlimited Tickets

There is no limit to number of tickets can be created in our Free Version. You can create unlimited tickets from Front-End.

Unlimited Agents

There nothing like per-agent charges as other third party support services. You can create Unlimited Agents to divide your workload of replying tickets.

Ajax functionality

100% ajax functionality allows it work fast and smooth.

Guest Tickets

Your visitors can create ticket without having user account on your site.

Custom Fields

You can create many types of custom fields like text-fields, drop-down, textarea, etc.

File Attachments

You can attach any file along with your ticket description. Apart from this, there is custom field type attachment is available which you can use to create any number of attachment fields.

Private Notes

You need to add private notes in the ticket for additional internal information which user should not see. Private note is available for your agents to leave private note for the ticket.

Ticket Form

Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.

Agentonly Fields

Sometimes you need some custom fields visible only for agents. Agentonly fields allows you to do so. You can create such fields just like custom fields with all possible field types.

Filter Labels

Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.

Ticket Search

You can use search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.

Advanced Filter

You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.

Save Filter

You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.

Email Notifications

Customizable email notification templates available for you to customize as per your requirement.

Multisite Ready

Works well on multi-site network without any issues.

Translation Ready

You can translate this in any language. WPML compatibility allows you to use multiple languages on same site.

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}