SupportCandy Helpdesk Support Ticket System
Support Candy is a really neat WordPress plugin that adds a full support and ticketing system to your site. It's easy to install, easy to use and looks pretty good. What's not to like?
From their own website some of the other features include:
There is no limit to number of tickets can be created in our Free Version. You can create unlimited tickets from Front-End.
There nothing like per-agent charges as other third party support services. You can create Unlimited Agents to divide your workload of replying tickets.
100% ajax functionality allows it work fast and smooth.
Your visitors can create ticket without having user account on your site.
You can create many types of custom fields like text-fields, drop-down, textarea, etc.
You can attach any file along with your ticket description. Apart from this, there is custom field type attachment is available which you can use to create any number of attachment fields.
You need to add private notes in the ticket for additional internal information which user should not see. Private note is available for your agents to leave private note for the ticket.
Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.
Sometimes you need some custom fields visible only for agents. Agentonly fields allows you to do so. You can create such fields just like custom fields with all possible field types.
Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.
You can use search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.
You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.
You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.
Customizable email notification templates available for you to customize as per your requirement.
Works well on multi-site network without any issues.
You can translate this in any language. WPML compatibility allows you to use multiple languages on same site.