September 13

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Netgear WNDR3700 2.4Ghz not working

By NickLitten

September 13, 2014

#wndr3700

Sadly, my much abused heavily used Wireless Network Router looks like it died this morning… well not quite a DEATH… more like gone into a partial coma.

This Netgear Rangemax WNDR3700 (Version1) router is a great piece of kit and prior to this I have had no complaints: good range, fast streaming, normal+high speed wireless networks, guest network, 4 ethernet ports, USB port for plugging in media, it acts as a media server – bloody good all round. But, it’s been just acting a little naughty recently. I was hoping a firmware update would help but sadly… NOPE! I got this router back in January 2011 and it’s been online 24/7 and hammered more than your regular wireless router for every second of its life.

I’ve had a couple of really good customer support experiences recently (Thankyou “Delta Airlines” for the last minute checkin, “Holly Tires of San Clemente” for the free of charge tire swap and Honda for the car audio password assistance). So, maybe it’s time to see how 🙂 or 🙁 Netgear may be…

A minute ago, I surfed over to https://my.netgear.com and registered the router. Left a support Ticket and now lets sit back (using my 5ghz connection which still seems to be working) and lets wait and see how friendly Netgear support will be.

Here is my support ticket I left with Netgear:

The low speed 2.4Ghz range has been intermitten for the last week or so… but rebooting the router temporarily fixes it.

Today it has vanished. The wireless can only be *seen* in the same room as the physical router… everywhere it is not found. The 5Ghz seems to be fine.

It looks like the 2.4 Wireless antenna has failed?

I am connecting to this wireless using a range of devices: Linux Server, Windows homeserver, android devices, apple iphone, a windows 8 laptop, win 7 laptop and xbox360.

All devices using 2.4range wireless do NOT see the network any longer.

I have even reinstalled the firmware but it has not helped.

Can you replace the unit under warranty?

Will report back with an reply.

/me crossed fingers

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